The internet is an essential part of modern life, directly impacting productivity and comfort. Imagine the internet as a water pipe—its capacity determines how much data flows through at a given time. If the pipe is damaged, some data is lost. Similarly, internet speed is like water pressure: the higher it is, the faster data reaches its destination.
Often, the speed promised by your provider doesn’t match reality. On average, providers deliver around 70–90% of the claimed speed. Monitoring tools help identify discrepancies, proving invaluable for addressing issues. Here, we’ll explore how data monitoring uncovered and resolved a problem with a commercial internet connection.
The graph below shows speed measurements for an office internet connection.
The provider claimed the connection was “guaranteed” and symmetrical—download and upload speeds should be equal regardless of network load. However, the graph reveals significant deviations, with download speeds consistently underperforming.Over a month, employees experienced speed drops, affecting daily tasks. Initial provider feedback blamed client-side issues, but regular speed monitoring provided solid evidence of problems on the provider’s side. After further investigation, the provider confirmed a software error in their central router, which was resolved, restoring stable performance.
Regular internet speed monitoring not only resolves current internet issues but also prevents future disruptions. Using tools like VizIoT, businesses can effectively collaborate with providers to achieve improved performance, ensuring smoother operations.